{"id":1640,"date":"2024-07-04T15:49:51","date_gmt":"2024-07-04T13:49:51","guid":{"rendered":"https:\/\/lab-control.it\/?page_id=1640"},"modified":"2025-11-20T09:46:27","modified_gmt":"2025-11-20T08:46:27","slug":"politica-e-reclami","status":"publish","type":"page","link":"https:\/\/lab-control.it\/de_at\/politica-e-reclami\/","title":{"rendered":"Politica e reclami"},"content":{"rendered":"
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POLITIK UND BESCHWERDEN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Eurofins Lab-Control considera i reclami come una opportunit\u00e0 per soddisfare al meglio le esigenze dei clienti.
A tal fine assicura che tutto il personale aziendale \u00e8 preparato per accogliere reclami presentati di persona, per iscritto o telefonicamente, registrando cortesemente ed accuratamente la problematica e procedendo ad attuare immediatamente azioni idonee per risolvere il problema.<\/p>

In caso di non accordo con il cliente, prevediamo la restituzione immediata di quanto pagato dal cliente o, se esiste la disponibilit\u00e0 del cliente, la risoluzione del problema nel pi\u00f9 breve tempo possibile.
Tutti i reclami vengono registrati su apposito registro, analizzati e saranno adottate tutte le opportune misure perch\u00e9 non si verifichino pi\u00f9 e per assicurare che in futuro i nostri servizi soddisfino maggiormente le esigenze dei nostri clienti.<\/p>

Die Generaldirektion<\/p>

Per qualsiasi reclamo, suggerimento o proposta di miglioramento potete inviare una email al Servizio Qualit\u00e0 qualita@lab-control.it<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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POLITIK UND BESCHWERDEN<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Eurofins Lab-Control betrachtet Beschwerden als eine Gelegenheit, den Bed\u00fcrfnissen seiner Kunden besser gerecht zu werden.
Zu diesem Zweck stellen wir sicher, dass alle Mitarbeiter des Unternehmens darin geschult sind, pers\u00f6nlich, schriftlich oder telefonisch eingereichte Beschwerden zu bearbeiten, den Sachverhalt h\u00f6flich und genau zu erfassen und umgehend geeignete Ma\u00dfnahmen zur L\u00f6sung des Problems einzuleiten.<\/p>

Im Falle einer Meinungsverschiedenheit mit dem Kunden sorgen wir f\u00fcr die sofortige R\u00fcckerstattung der vom Kunden geleisteten Zahlungen oder, wenn der Kunde zustimmt, f\u00fcr die schnellstm\u00f6gliche L\u00f6sung der Angelegenheit.
All complaints are recorded in a dedicated log, analyzed, and all necessary measures will be taken to ensure they do not recur. This is to guarantee that our services increasingly meet our clients’ needs in the future.<\/p>

Allgemeines Management<\/strong><\/p>

Bei Beschwerden, Anregungen oder Verbesserungsvorschl\u00e4gen k\u00f6nnen Sie eine E-Mail an den Qualit\u00e4tssicherungsdienst senden unter qualita@lab-control.it<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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POLITICA E RECLAMI Eurofins Lab-Control considera i reclami come una opportunit\u00e0 per soddisfare al meglio le esigenze dei clienti.A tal fine assicura che tutto il personale aziendale \u00e8 preparato per accogliere reclami presentati di persona, per iscritto o telefonicamente, registrando cortesemente ed accuratamente la problematica e procedendo ad attuare immediatamente azioni idonee per risolvere il problema. In caso di non accordo con il cliente, prevediamo la restituzione immediata di quanto pagato dal cliente o, se esiste la disponibilit\u00e0 del cliente, la risoluzione del problema nel pi\u00f9 breve tempo possibile.Tutti i reclami vengono registrati su apposito registro, analizzati e saranno adottate tutte le opportune misure perch\u00e9 non si verifichino pi\u00f9 e per assicurare che in futuro i nostri servizi soddisfino maggiormente le esigenze dei nostri clienti. La Direzione Generale Per qualsiasi reclamo, suggerimento o proposta di miglioramento potete inviare una email al Servizio Qualit\u00e0 qualita@lab-control.it POLICY AND COMPLAINTS Eurofins Lab-Control views complaints as an opportunity to better meet the needs of its clients.To this end, we ensure that all company personnel are trained to handle complaints submitted in person, in writing, or by telephone, courteously and accurately recording the issue and promptly implementing appropriate actions to resolve the problem. In the event of a disagreement with the client, we provide for the immediate refund of any payments made by the client or, if the client agrees, the resolution of the issue as quickly as possible.All complaints are recorded in a dedicated log, analyzed, and all necessary measures will be taken to ensure they do not recur. This is to guarantee that our services increasingly meet our clients’ needs in the future. General Management For any complaints, suggestions, or improvement proposals, you can send an email to the Quality Service at qualita@lab-control.it. TORNA ALLA HOME<\/p>","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1640","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitica e reclami - Eurofins Lab Control srl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lab-control.it\/de_at\/politica-e-reclami\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica e reclami - Eurofins Lab Control srl\" \/>\n<meta property=\"og:description\" content=\"POLITICA E RECLAMI Eurofins Lab-Control considera i reclami come una opportunit\u00e0 per soddisfare al meglio le esigenze dei clienti.A tal fine assicura che tutto il personale aziendale \u00e8 preparato per accogliere reclami presentati di persona, per iscritto o telefonicamente, registrando cortesemente ed accuratamente la problematica e procedendo ad attuare immediatamente azioni idonee per risolvere il problema. In caso di non accordo con il cliente, prevediamo la restituzione immediata di quanto pagato dal cliente o, se esiste la disponibilit\u00e0 del cliente, la risoluzione del problema nel pi\u00f9 breve tempo possibile.Tutti i reclami vengono registrati su apposito registro, analizzati e saranno adottate tutte le opportune misure perch\u00e9 non si verifichino pi\u00f9 e per assicurare che in futuro i nostri servizi soddisfino maggiormente le esigenze dei nostri clienti. La Direzione Generale Per qualsiasi reclamo, suggerimento o proposta di miglioramento potete inviare una email al Servizio Qualit\u00e0 qualita@lab-control.it POLICY AND COMPLAINTS Eurofins Lab-Control views complaints as an opportunity to better meet the needs of its clients.To this end, we ensure that all company personnel are trained to handle complaints submitted in person, in writing, or by telephone, courteously and accurately recording the issue and promptly implementing appropriate actions to resolve the problem. In the event of a disagreement with the client, we provide for the immediate refund of any payments made by the client or, if the client agrees, the resolution of the issue as quickly as possible.All complaints are recorded in a dedicated log, analyzed, and all necessary measures will be taken to ensure they do not recur. This is to guarantee that our services increasingly meet our clients’ needs in the future. General Management For any complaints, suggestions, or improvement proposals, you can send an email to the Quality Service at qualita@lab-control.it. TORNA ALLA HOME\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lab-control.it\/de_at\/politica-e-reclami\/\" \/>\n<meta property=\"og:site_name\" content=\"Eurofins Lab Control srl\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-20T08:46:27+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lab-control.it\\\/politica-e-reclami\\\/\",\"url\":\"https:\\\/\\\/lab-control.it\\\/politica-e-reclami\\\/\",\"name\":\"Politica e reclami - Eurofins Lab Control srl\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lab-control.it\\\/#website\"},\"datePublished\":\"2024-07-04T13:49:51+00:00\",\"dateModified\":\"2025-11-20T08:46:27+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lab-control.it\\\/politica-e-reclami\\\/#breadcrumb\"},\"inLanguage\":\"de-AT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lab-control.it\\\/politica-e-reclami\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lab-control.it\\\/politica-e-reclami\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/lab-control.it\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politica e reclami\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lab-control.it\\\/#website\",\"url\":\"https:\\\/\\\/lab-control.it\\\/\",\"name\":\"Eurofins Lab Control srl\",\"description\":\"Eurofins Lab Control \u00e8 una societ\u00e0 di servizi tecnologici dotata di laboratori di analisi chimica e microbiologia gestiti da personale altamente qualificato in grado di offrire alla propria clientela una assistenza dall\u2019elevato profilo professionale.\",\"publisher\":{\"@id\":\"https:\\\/\\\/lab-control.it\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/lab-control.it\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-AT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/lab-control.it\\\/#organization\",\"name\":\"Eurofins Lab Control srl\",\"url\":\"https:\\\/\\\/lab-control.it\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-AT\",\"@id\":\"https:\\\/\\\/lab-control.it\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/lab-control.it\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/cropped-image002.jpg\",\"contentUrl\":\"https:\\\/\\\/lab-control.it\\\/wp-content\\\/uploads\\\/2025\\\/11\\\/cropped-image002.jpg\",\"width\":745,\"height\":135,\"caption\":\"Eurofins Lab Control srl\"},\"image\":{\"@id\":\"https:\\\/\\\/lab-control.it\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Politica e reclami - Eurofins Lab Control srl","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/lab-control.it\/de_at\/politica-e-reclami\/","og_locale":"de_DE","og_type":"article","og_title":"Politica e reclami - Eurofins Lab Control srl","og_description":"POLITICA E RECLAMI Eurofins Lab-Control considera i reclami come una opportunit\u00e0 per soddisfare al meglio le esigenze dei clienti.A tal fine assicura che tutto il personale aziendale \u00e8 preparato per accogliere reclami presentati di persona, per iscritto o telefonicamente, registrando cortesemente ed accuratamente la problematica e procedendo ad attuare immediatamente azioni idonee per risolvere il problema. 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